INBOUND CUSTOMER CARE #ICC-0003

Job Description

An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast paced, dynamic environment.

Scheduling

This position is full time and part time, up to 40 hours per week to start. Schedules available after 8am EST (to midnight EST), 7 days a week. Flexibility required.

Requirements

- Must speak fluent English and preferably Spanish.
- Be able to type 35 words per minute or greater;
- Have a high speed DSL or cable connection, rated 2 MB down, 384k up (minimum), 5 MB down and 512k up (preferred)
- A dedicated home office space, which is free from distraction, and with a door that can be closed.
- A personal computer running Windows XP or Windows Vista with 512 MB of RAM and 2.0 GHZ processor (minimum), 1GB of RAM and Dual Core Processor (recommended).
- A 17" CRT monitor (minimum) or 15" flat panel monitor (minimum), 17" or greater flat panel recommended.
- Wired networking connection (wireless is not permitted).
- Laptops may be used but ONLY with an external keyboard, mouse and monitor (if display is less than 17")
- Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40.
- Must be able to sit for extended periods of time in a chair.

Pay Grade

This position starts at $8.00 USD per hour for all new candidates. Maximum pay for this position grade with seniority, tenure and experience is $13.00 USD.

Restrictions

1 positions available for this job code.

- This position is only open to applicants residing in the following states: AR, AZ, FL, MD, ME, NC, NJ, PA, TN, TX, WI, UT. Those not residing in those states may apply but will only be contacted when the position is open to that particular state/province. Employment not available in AL, ND, NY, OH, PR, WA, WV, WY.

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DeptID:Edu Mgr:MKramer