TEAM MEMBER TESTIMONIALS

It takes a talented group of individuals working together as a team to deliver the quality solutions delivered every day to our customers. We'd like you to get to know the folks who operate at the forefront of our business. We all work together every day to offer our customers the absolute best service possible.

  Yousi V.
Orlando, FL
  Supervisor  
 

My name is Yousi and I have been here with Xact for almost 3 years now. XACT is a company that affords us the luxury of working from the comfort of your own home. Many people are impressed with this fact and think that just because we work from home we have it “Made in the Shade”! Working from home takes an abundant amount of self discipline. This transition for some is not easy. XACT made this transition for me seamless. We have an excellent management team who will guide you every step of the way. No mater what your need, our team is always there to help you. Even though we have various departments, we all function as a family unit; everyone reaches out their hand to help one another. This is what makes us successful.

Our Technical Support team is extensively knowledgeable and surpasses all expectations. They provide outstanding service and keep our systems running like a well oiled machine.

Our agents are top notch, as we employ only the best in the industry. They are the face of XACT and go above and beyond to provide our clients with excellent service. XACT has built a strong foundation that promotes stability and confidence in its employees. You give us the tools necessary to strive to be the best and super-achieve our goals. I look forward to my time here with XACT with great pleasure. I am honored to be part of such a great team! From staff to management, we are all the embodiment of quality and excellence!

    Anne M.
Unity, ME
    Team Leader  
   

I joined the Xact Team in April of 2006. I was brought onboard to help the Help Desk Solutions Team at the Call Center in Unity, Maine. Since being employed here there have been many changes, all for the better. We have more resources at our fingertips, and our technology has changed and improved. Xact provided me with all the tools I needed to succeed. If I ever need any guidance I know that our management team is always ready and willing to provide any assistance necessary to make me successful in my task.

With the tools provided by Xact, I quickly moved from being a Customer Service Representative to a Team Leader. Xact has been my home away from home. I enjoy each day that I come in to work, as each new day is filled with challenges, accomplishments, and rewards. I find that my hard work and dedication to my team pays off. Xact has really worked with me in the past 3 years. I have a hectic life, with 4 children all actively involved in Sports and Community Activities. When providing ample notice they have worked around my need to attend games, and activities or get my child to practices. Xact offers many opportunities. Whether you are experienced in Customer Service, Sales, or have Management Experience, you can find a home here at Xact.

 

  Khadijah P.
Baltimore, MD
  Team Leader  
 

My name is Khadijah P. and I have been with XACT since February 2004. My journey with XACT begin in a small office located in Laurel, Maryland. At that time the office was divided into two departments: Education and Medical. I was recruited initially into the Education department, but it wasn't long before I was working within both departments.

By April we were informed that our office would become virtual by the end of the month and we would then be working from home. The thought of working at home was very pleasing to me as this was something I had always wanted to be able to do. I think it has been this luxury that has made working for Xact a very pleasurable one.

XACT has become a family for me, and in fact, I previously left to work for one of the large Universities that we once answered for when I was in the Education department, but after only eight months found myself back at XACT's door step asking to be rehired. I thought working for a University would be great with free education and all; however, it was the closeness between employees, rapport with the supervisors, and the luxury of working from home that brought me back.

I now work for the Telemessaging department and have been here for the past two years. With the struggling economy that we are now experiencing, the benefit of being a home agent is so great that I can't imagine wanting to go anywhere else at this time.