CLICK TO CONNECT
Integrating support via your website can enhance service offerings and improve customer communication options.
Available web driven customer support options adds to and compliments existing phone or email service options and gives customers more choices in ourstanding service.
See why XACT is so successful in its mission by learning more about us:
The quality of the product is proof in the pudding.More about Us
Here's what our loyal customers have to say about us!
"We recommend XACT to organizations of all sizes. We're very proud of the campaign we've built with XACT and the team of agents we have. ASHP and XACT enjoy an ongoing and lasting partnership.. "
Louise Kelley, ASHPTestimonials
Click to Connect : Call Me Later
An example of click to connect is Call Me Later, allowing your customers to designate a call back to be scheduled at a later time.
Click to Connect : Web Call Back
Our most common Click to Connect is Web Call Back, permitting customers to be contacted and connected to a specific department without having to remember a phone number!
- CLICK TO DIALClick to Dial allows your customers to press a button, enter their phone number and our system will call and connect them to you, an IVR, your agents or any third party number. You can also make the phone numbers across your website all have click-to-dial or click-to-call buttons allowing folks to click the appropriate icon for the corresponding department or service number. See our toolbar at the top of the page for an example.
- CLICK TO CHAT
Click to Chat, our most popular feature, allows customers to initiate a live person-to-agent chat session for assistance. The agents can then guide them to product pages, answer questions and provide feedback based on their needs.
- CLICK TO CHAT FEATURES
All colors, text, agent pictures, and graphics can be customized on a client by client basis. We can also offer a compact or standard display, set tp to run horizontally (600x160), vertically (500x320), or even in a HTML frame (variable).
HTML Chat Client
We provide you with an HTML version of its chat client to ensure operability on all computers, without anything to download or install.
Lead Customer Form
We can capture lead information (first name, last name, phone number, email, etc.) before the customer is connected to the service agent. This allows us to personalize the experience beforehand and also capture valuable information for the sales or service process.
Advanced Customer Form
The advanced version of our lead customer form allows us to receive information passed to us from your system, such as a members-only section, forum, case management tool or otherwise, without having the customer fill out a form again.
Proactive Chat Rules
Using Proactive Chat Rules and Integration, we can utilize our technology to automatically identify visitors with the greatest potential to buy, based on which pages they have visited, how long they remained on a page, where they came from, which keyword they used to find you, which items they have in their shopping cart, and whether they have previously purchased from you, as an example. Visitors receive customized chat invitations based on rules that can be adjusted easily in real-time -- without changing code on your website!. Our agents are automatically connected to these customers to offer assistance, incentives, and suggest related items to up-sell.
Intelligent Click to Chat
The Intelligent click-to-chat option allows the icons placed on your site for click-to-chat to dynamically adjust based on the availability of agents or your business hours.
The interface can also be configured to offer an after-hours (closed) message when agents are not available or we are outside of your normal service hours.
Your customer can print a record of the transcript at anytime.
At the end of the chat session, your customer has the option to have the transcript emailed to him/her.
How did we do? Anything we can improve? A customizable survey can be presented to your customers after chatting with our agents to offer insight ot the level of service provided, or any other measurable conditions.
Your customers can type characters from any Unicode supported language.
Your Place in Line
During the chat experience, we can let them know their place in line or estimated wait times.
128-bit SSL encryption secures all communication between the chat client and the system. All SSL connections are decrypted by hardware for the best possible performance.