CRITICAL CALL DISPATCH
Ensuring your patients receive the utmost in care and support from the provider they trust.
XACT knows the type of trust relationship a provider has with its patients. We work seamlessly between both parties to help ensure that the level of quality they receive directly from the provider is also reflected in their of service from us.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.
read morePROVEN RESULTS
"XACT continues to exceed our customer service needs on an ongoing basis."
Luis Pedraza, HighBeam Research
Testimonials
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TARGETED INDUSTRIES
We've worked within specific industries providing Critical Call Dispatch services, such as:
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FRONTLINE OF SUPPORT
XACT's courteous, professional and compassioniate agents are always ready to provide your patients with the first level of support they receive. We understand the nature of their call, and do our best to provide assurance and timely dispatch of their call to the provider for immediate follow up.
You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy. XACT is available when you are, and there's never an extra cost associated with being there for you 24 hours a day. -
WE'RE ON TOP OF THAT
Our agents as always closely monitoring the status of the patients call, keeping sure that the call was dispatched correctly, appropriately and receive by the on-call provider. It is important that all calls be dispatched immediately and that no detail goes unnoticed.
- PROVIDING IMPORTANT FOLLOW UP
We not only keep an eye on the dispatch on the call to the on-call provider, but we also follow up with the patient after a pre-set amount of time after the call has been dispatched. We contact the patient directly, and confirm with them that they have received a return call. If requested, we can ask a series of quality-control questions and then perform call wrap-up.
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MANAGING IMPORTANT SCHEDULES
Sophisticated XACT technology allows the easy, flexible management on call personnel, whether you have 1 or 50,000. Internet driven technology allows this software to be accessed from any web browser at any place in the world, 24 hours a day.
Our software then integrates seamlessly into your call processing application, completing the solution. In addition, you can interactively change and update schedules on the fly, never having to worry that the wrong on-call provider will be contacted.
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