Let XACT help you be prepared when unforeseen events result in disaster.
XACT Emergency Support Solutions will be there for you when catastrophic events affect your ability to operate normally.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
"They have amazing training programs for their support agents which made it easy for us to hand over our customers to them."
Samar Kawar, GoldMail.Testimonials
We've worked within specific industries providing Disaster Recovery services, such as:
- PREPARED TO HELP
With XACT custom designed and tailored solutions, our strategically placed contact centers act as an extension of your business. We assist by supporting your communications needs during the process of Disaster Recovery. We take a hand-in-hand approach, consulting with your organization to understand your needs for call handling and processing. We then support you with custom designed applications specifically geared toward your needs.
- COMMUNICATION IS ESSENTIAL
XACT Call Centers are staffed to provide support when disaster strikes. Our centers are prepared for the worst, with emergency power ready to combat outages, and redundant telephony configurations to ensure trouble-free call routing. Our fully-staffed call centers provide the safety net you need when unforeseen events occur.
- WE'RE READY
We have the capacities you need to handle any task:
Multiple Geographic Locations
Emergency Agents on Standby
Intelligent Switching and Routing Functions
Backup UPS and Automatic Generator Electrical Feeds
Redundant Systems and Networks
Secure Data and Call Centers
24/7 Network Monitoring