XACT Internet and Web Solutions can help bring your organization a competitive edge.
When it comes to the information age, more and more people are finding their needs met through online and web based services. XACT can help your company start, solidify or expand its internet presence.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
"XACT continues to exceed our customer service needs on an ongoing basis. I can truly say they have partnered with us in servicing our customers."
Luis Pedraza, HighBeam ResearchTestimonials
We've worked within specific industries providing Internet and Web Support services, such as:
- STATE-OF-THE-ART TECHNOLOGY
Using sophisticated, start-of-the-art call center technology, we bring customer service and support options to your website through the use of IP services. XACT can provide you with all the tools necessary to be able to provide communication tools for your customers via your website. If you are unhappy with your current website, XACT can even redesign your site for you to be more customer, search engine and employee friendly.
- INTEGRATING YOUR TOOLS
Interactive Web-Based Customer Service and HelpDesk modules can be integrated into your existing Intranet or Internet website easily. This allows the flow of communication along different mediums, allowing opportunities for assistance to be a click or email away. Our web-based Internet text and/or voice chat is a web application that runs effortlessly between your web visitors and a representative of XACT or your company.
Email and web inquiry response allows emails and website comments, feedback or requests for information to be presented to an agent for response, call back or follow-up. Messages from our email management service are presented and handled real-time, similar to calls or chat requests.
Another powerful tool, Call Back and Scheduled Call Back allow your users to request that your organization call them, saving them time and money. Call Back's may be scheduled currently or in the future, at the visitor's request. The applications are sorted on XACT systems and servers, requiring no additional modifications or services on your end.
- WEB DRIVEN APPLICATIONS
XACT also has a library of custom designed applications that can be driven specifically for your individual application. Our applications assimilate with your call processing application to provide seamless integration to your industry. The applications help your staff members be more productive, decrease wasted time and introduce new technology that is available anytime from anywhere, using an XACT agent to interface or the Internet directly. Applications can also be designed for our customers through our Applications and Content Development Team. Making sure your application is the right fit is our goal.