OUTBOUND PHONE CALL

When connecting to your current or potential customers is important, our outbound services can really get your message out.

XACT outbound calling solutions allow for effective, productive dialing campaigns with robust reporting that shows you the impact our quality calling provides.

See why XACT is so successful in its mission by learning more about us:

The quality of the product is proof in the pudding.

More about Us

GRAPEVINE

Here's what our loyal customers have to say about us!

"As we have grown, XACT has scaled their operations to support our expansion, and we owe part of our growth to their excellent reporting and quick response to issues."

Dexter Henry, Directo, Inc.


Testimonials
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HIGHLIGHTS

Predictive, Paced or Preview.

Whether you want system paced, agent paced or sales paced dialing, our technology allows for the right configured to ensure we reach your customers in a timely, efficient manner.

Compliancy in Dialing.

XACT is prepared to ensure that your outbound dialing campaign is effective, but also compliant with state and federal regulations..

  • PREDICTIVE DIALING

    Our fully configurable and customizable outbound dialing platform has all the features necessary to ensure optimal service for our customers. Set up on a customer-and-campaign basis, we can set the options necessary to achieve maximum results on a case-by-case basis using enhanced rulesets, dialing parameters and efficiency settings.

    All the while, our system-guided dialing ensures that we adhere to regulatory compliance on a state and federal level to ensure maximum results within the guidelines.

  • TARGETED DIALING
    XACT can configure its phone dialer and robust outbound call center software to manage product campaigns, generate sales leads, process account collections, raise funds, administer research surveys, and conduct political and community initiatives. The dialer provides all the telemarketing features needed to achieve the maximum number of successful calls by the minimum number of agents -- saving you time and money!

  • INFORMATION BLASTSIn addition to live calling, we also offer our customers the ability to deliver automated voice information blasts to your customers. Once a lead list is configured in our system, our automated dialer will then reach out to your current or potential customers and deliver them important information via voice without ever using agent resources. In addition, we can add agent resources behind the scenes to field questions from callers once they've been reached and provided with your valuable message.

    - Automatically deliver recorded phone messages to designated call lists
    - Send out emergency notifications
    - Administer surveys or polls
    - Click-to-Call self-service options
    - The ability to rollover to agents

  • COMPLIANCY

    Regulatory compliance is needed and necessary when providing valuable outbound calling services, and XACT is prepared. Whether it is do-not-call list registration and scrubbing or specific state regulations we must adhere to when calling, you can be assured that compliancy is not an issue.

  • In Action: Annette Jeffes, Excelsior College

    "Excelsior College has used XACT Telesolutions for approximately 2 years to supplement our call center capabilites. We are very pleased with the service that XACT provides for us and find the XACT staff and leadership to be very attentive and responsive to our needs."

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