FOR EDUCATION
Colleges, Universities, Grade Schools, Private Schools and Distance Learning Centers
XACT applications for the education industry helps target problems and provide solutions that assists education providers in reaching their goals for student growth and staff development.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.
read moreSERVICE IN ACTION
We've provided Education services to clients, such as:
Excelsior College
Herzing University
Kaplan IT
Troy University
University of Miami
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RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that not only compliments your business but makes it seamless.
Case Study: Troy University
Read more about how we helped Learned University create higher enrollment, reduce costs and provided unparalleled service.
POPULAR SERVICES
In providing services to
Colleges and Universities, of those our most popular are:
- HelpDesk & Call Filtering
- Disaster Recovery
- Virtual Receptionist
- Internet & Web Support
- IVR & Automation
- TO SAVE YOU TIME & MONEY
You are only paying for the time we handle your calls. You're never having to pay costs associated with having full time receptionists or attendants on duty. In addition, with many of our applications, we can integrate directly with your existing technology to provide streamlined support for your students and staff.
- APPLICATIONS FOR EDUCATION
XACT has created a suggested list of standard applications we use to provide assistance to educational establishments:
General Assistance Help Desks; which can help answer general and frequently asked questions (FAQs) from students.
Student Services HelpDesk; providing support for Admissions, Financial Aid, Registrar and Bursar's Offices.
Distance Learning Help Desks; providing technical assistance and support for Blackboard & WebCT Products.
Disaster Recovery Support; providing assistance for natural or catastrophic disasters. 
In Action: Annette Jeffes, Excelsior College
"Excelsior College has used XACT Telesolutions for approximately 2 years to supplement our call center capabilites. We are very pleased with the service that XACT provides for us and find the XACT staff and leadership to be very attentive and responsive to our needs."
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