Doctors, Practices, Hospitals, Treatment Centers and Providers
XACT applications for the healthcare industry are specifically designed with the provider and the patients' care in mind. We work to ensure patient satisfaction is achieved on every call and request.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
SERVICE IN ACTION
We've provided Financial Support Services services to clients, such as:
University Medical Center
RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that compliments your practice and patients, and makes it seamless.
HIPAA Regulatory Compliant
The sanctity and privacy of your patient and client information is important to us -- thats why XACT prides itself in being HIPAA compliant.
- DEVELOPING A SOLUTION FOR YOU
The best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually to design a solution that works for the members of the practice and their patients.
With XACT, providers are only paying for the time our agents are processing your calls. This helps save providers money by not paying for services you may not use.
In many of our applications, we can integrate directly with your existing technology to provide streamlined support for your patients. We adhere to all HIPAA guidelines and standards in information sharing.
- APPLICATIONS FOR FINANCIAL SERVICES
XACT has created a suggested list of standard applications we use to provide assistance to our healthcare clients:
Medical Answering Service Programs; providing an answer for your medical practice during your after-hours or when your practice becomes too busy during operating hours to get to the phones quickly.
Appointment Scheduling; helps provide a valuable tool to busy doctors and assistants by allowing you to focus further on patient care.
Appointment Reminder Service; helps keep medical providers abreast of up and coming appointments.
Prescription Hotlines; allows patients to call a hotline number and refill their prescriptions on the fly.
Lab Result Hotlines; so that information between providers, hospitals, patients and labs can be quickly exchanged.
Physician Referral Services; helps direct potential and current patients to a provider which can help them further with their concern.
In Action: Andrew Greenfield, BioIQ
"The flexibility of the XACT managers and agents enable us to effectively and efficiently provide 24/7 support for all of our users. XACT’s valuable ability to quickly respond to our business needs has made partnering with the XACT team ideal."