Hotel, Motel, Extended Stay, Conference Center, Tourism and Lodging
XACT Hospitality industry applications provide support for establishments and their customers by allowing the continual flow of communications and information exchange.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
SERVICE IN ACTION
We've provided Hospitality support services to clients, such as:
Extended Stay America
Studio Plus Hotels
RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that compliments your guests and customers, and makes it seamless.
Case Study: Hotel of America
Read more about how we helped Hotel of America create efficiencies, reduce costs and provided unparalleled service.
- DEVELOPING A SOLUTION FOR YOU
The best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually to design a solution that is seamless to your customers and patrons.
With XACT, establishments are only paying for the time our agents are assisting your customers. This helps you save time and money by never paying for a unyielding service.
Many of our applications integrate directly into your lodging/establishment technology, including booking and online systems as well as your telephone and calling technologies.
- APPLICATIONS FOR HOSPITALITY
XACT has created a suggested list of standard applications we use to help you provide assistance to your customers:
Front Desk Outsource; answer calls from your current and prospective customers regarding rates, hotel information, directions and check-in.
Receptionist Services; help assist inbound callers reach their destinations by answering your switchboard calls.
Satisfaction Surveys; help your establishment understand the level of service being provided to your patrons by contacting them and asking their opinions.
Reservation Services; help increase your booking capacity by allowing XAct to act as your reservations center on your behalf, booking rooms and providing valuable information to prospective lodgers.
In Action: Annette Jeffes, Excelsior College
"Excelsior College has used XACT Telesolutions for approximately 2 years to supplement our call center capabilites. We are very pleased with the service that XACT provides for us and find the XACT staff and leadership to be very attentive and responsive to our needs."