Solutions for Agents, Claims Processing, Disaster Support and Customer Care
XACT insurance support applications help keep the flow of communications active for agents and policyholders through claims support and helpdesk.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
SERVICE IN ACTION
We've provided Financial Support Services services to clients, such as:
RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that not only compliments your business but makes it seamless.
Case Study: UPCIC
Read more about how we helped UPCIC assist their policyholders, reduce costs and provided unparalleled service.
- DEVELOPING A SOLUTION FOR YOU
We work diligently with our customers to design a solution that fits directly into the solution they are trying to develop. Through listening and working closely, we can help design an application tailored to your needs.
XACT solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.
Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.
- APPLICATIONS FOR INSURERS
XACT has created a suggested list of standard applications we use to provide assistance to insurers and their establishments:
HelpDesk; providing technical assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.
Claims Processing; to provide initial or follow-up claim support for your policyholders. We can process those claims directly into your case management systems through integration.
In Action: Annette Jeffes, Excelsior College
"Excelsior College has used XACT Telesolutions for approximately 2 years to supplement our call center capabilites. We are very pleased with the service that XACT provides for us and find the XACT staff and leadership to be very attentive and responsive to our needs."