Not for Profit, Specialty Organizations, Membership Clubs, Informational Services
XACT applications for professional organizations help keep your organization streamlined, your members satisfied and your team members connected.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
SERVICE IN ACTION
We've provided organizational support to clients, such as:
American Society of Health-System Pharmacists
Labrador Retriever Rescue of Florida
RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that compliments your organization, and makes it seamless.
Good Word Travels Fast
Our customers are raving about our service and they can't wait to tell you about it! Hear what they have to say in our Testimonials section.
- DEVELOPING A SOLUTION FOR YOU
By working with our customer and by understanding their needs and goals, it helps us get a better understanding in designing your application. Applications are designed with your members needs in mind.
XACT solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.
Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.
- APPLICATIONS FOR ORGANIzATIONS
XAct has created a suggested list of standard applications we use to provide assistance to professional organizations:
Service and Support Triage; identification and triage of calls, so only urgent calls that require the expertise of a staff member are relayed. Other callers are assisted by XACT agents.
HelpDesk; providing technical or engineering assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.
In Action: Louise Kelley, ASHP
"From the start, XACT TeleSolutions has treated our organization with partnership care and attention; enabling us to engineer a fully customized customer support and order entry help desk for our members. Our XACT team members function as if they were part of the ashp staff and they adhere to our strictest customer service standards. We trust them to act in the best interest of the overall organization and of our members. They live up to our trust do not let us down. We recommend XACT to organizations of all sizes. We're very proud of the campaign we've built with XACT and the team of agents we have. ASHP and XACT enjoy an ongoing and lasting partnership."