FOR SERVICE PROVIDERS
Service & Support Providers, Industrial, Building, Manufacturing and Equipment
XACT applications for Service and Support Providers help keep your company organized, your customers satisfied and your employees informed.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
SERVICE IN ACTION
We've provided service provider support to clients, such as:
Dorm Room Movers
RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that compliments your organization, and makes it seamless.
Good Word Travels Fast
Our customers are raving about our service and they can't wait to tell you about it! Hear what they have to say in our Testimonials section.
- DEVELOPING A SOLUTION FOR YOU
By working with our customer and by understanding their needs and goals, it helps us get a better understanding in designing your application. Applications are designed with the customers' customers needs in mind.
XACT solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.
Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.
- APPLICATIONS FOR SERVICE PROVIDERS
XAct has created a suggested list of standard applications we use to provide assistance to commercial service establishments:
Service and Support Dispatch; urgent or typical calls are relayed to on-call service providers who assist customers 24 hours a day, 7 days a week.
Service and Support Triage; identification and triage of calls, so only urgent calls that require the expertise of a staff member are relayed. Other callers are assisted by XACT agents.
HelpDesk; providing technical or engineering assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.
Matt Grossman, Dorm Room Movers (President/COO)
"As we grew our business from a grass roots initiative to that of national scale, we required a contact center solution that could adapt and grow along with us. XACT not only provided excellence in service at a fair rate, they facilitated outside the box solutions with value added insight to developing our core service model and best practices. From our Account Manager, to the Trainers, to VP of Technology, and even our Director of Dusiness Development, our company’s needs were met with lightning speed and the highest level of attention, no matter how large or small the request. After a highly successful first year outsourcing our inbound support line with XACT, we are now looking forward and integrating new and exciting solutions like live chat and email support, to provide our customers with the best solutions on the market. Thanks for everything XACT!"