In customer service, it’s not unusual to work with clients who are upset. Don’t let their emotions affect you. Address the matter in a calm, collected tone. Let the customer know you hear them, then get to work making things right!
Stay in control
In customer service, it’s not unusual to work with clients who are upset. Don’t let their emotions affect you. Address the matter in a calm, collected tone. Let the customer know you hear them, then get to work making things right!