According to one study, 8 out of 10 consumers said they have switched companies due to a poor customer service experience. And 70% of consumers said they are willing to pay more for a product or service that has a good customer service reputation.
According to one study, 8 out of 10 consumers said they have switched companies due to a poor customer service experience. And 70% of consumers said they are willing to pay more for a product or service that has a good customer service reputation.