XACT + You
A great career begins with a great employer. Welcome to XACT.
Highlighted Opportunities
View all of our exciting career opportunities in our jobs portal!
We are looking for energetic individuals that have an interest in providing our clients customer with excellent customer service from our Orlando, FL call center who want to help support environmental programs.
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Requirements
- Must speak fluent English and preferrably Spanish.
- Be able to type 35 words per minute or greater
- The ability to travel to our call center located in Orlando, FL (Maitland area).
- A computer and workstation is provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
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Responsibilities
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.
We are looking for energetic individuals that have an interest in providing our clients customer with excellent customer service from our Unity, ME call center to help support the environment.
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Requirements
- Must speak fluent English.
- Be able to type 35 words per minute or greater
- The ability to travel to our call center located in Unity, ME.
- A computer and workstation is provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
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Responsibilities
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.
Customer Service Specialist – XACT@Home
We are looking for energetic individuals that have an interest in providing our clients customer with excellent customer service to work from home with the XACT@Home program.
XACT@Home is only available in AR, AL, FL, GA, MD, MS, NC, ME, MD, PA, VA, TX at this time. Please check back later for availability in your state.
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Requirements
- Must speak English fluently.
- Be able to type 40 words per minute or greater;
- Have a high speed DSL or cable connection, rated 5 MB down, 384k up (minimum), 10+ MB down and 512k up (preferred)
- A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space.
- A personal computer running Windows 10 with 4 GB of RAM and 2.0 GHZ processor (minimum), 4GB of RAM and Dual Core Processor (recommended).
- A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
- A webcam, for training, compliance and collaboration purposes.
- Wired networking connection (wireless is not permitted).
- Laptops are not eligible for the work-at-home agent program.
- You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
- An approved-brand USB headset for VOIP.
- Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40.
- Must be able to sit for extended periods of time in a chair.
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Responsibilities
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.
Customer Service Specialist – Healthcare Scheduling
We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments.
XACT@Home is only available in AR, AL, FL, GA, NC, ME, MD, PA, TN, TX, VA at this time. Please check back later for availability in your state.
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Requirements
- Must speak English fluently.
- Be able to type 40 words per minute or greater;
- Have a high speed DSL or cable connection, rated 5 MB down, 384k up (minimum), 10+ MB down and 512k up (preferred)
- A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space.
- A personal computer running Windows 10 with 4 GB of RAM and 2.0 GHZ processor (minimum), 4GB of RAM and Dual Core Processor (recommended).
- A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
- A webcam, for training, compliance and collaboration purposes.
- Wired networking connection (wireless is not permitted).
- Laptops are not eligible for the work-at-home agent program.
- You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
- An approved-brand USB headset for VOIP.
- Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40.
- Must be able to sit for extended periods of time in a chair.
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Responsibilities
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.
Customer Service Specialist – Order Support
We are looking for specialized individuals that have an interest in providing our clients customers with excellent customer service and product support from our Unity, ME call center who want to help schedule healthcare appointments.
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Requirements
- Must speak fluent English.
- Be able to type 35 words per minute or greater
- The ability to travel to our call center located in Unity, ME.
- A computer and workstation is provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
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Responsibilities
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.
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Our offices
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Orlando
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Workspace
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Unity Call Center
What We Offer
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Vacation and Time Off (PTO)
Everyone needs time to relax and enjoy life. At XACT, we’re firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.
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Flexible Scheduling
Although we’re open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life. Set schedules, split shifts and on-demand shift availability are some of the many scheduling options.
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Medical Insurance
Full time team members have the option of joining a company group plan (once they meet eligibilty requirements) through Anthem, our medical insurer.
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Dental Insurance
Smile confidently! Here at XACT, we offer dental insurance through Guardian to eligible team members. With low and high benefit offerings, you’ll be able to find a plan that’ll make you grin.
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Vision Insurance
We see you, too! We’re proud to offer VSP vision insurance to eligible team members. With great coverage and savings on glasses and contacts, its plain to see why its a good choice.
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Supplemental Products
In addition to standard insurance options, we’re also proud to provide our team members with supplemental products through Allstate, such as accident, disability and other choices.
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Relaxed, Comfortable Work Environments
Relax — its expected! We’re happy to provide our team with safe, comfortable working environments with your safety in mind. Our call centers provide employee lounges, quiet spaces and comfortable places to work.
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A Member of Our Family
We’re just one big family here, so pull up a seat and join in. You’re an employed team member with us, not an independent contractor. No need to worry.
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The Support You Need
Whether you’re sitting in our contact centers or the comfort of your home office, rest assured that we’re here to provide you with the tools, technology and support you need to be productive and confident. Our team member support center is available 24×7 to assist you.
Ready to learn more about how XACT can help your organization?