Reviews and Testimonials
Voice of the Customer
Our clients are our most important voice — listen to what they have to say about us.
24/7 Customer Support for People Engagement Company
“Speaking with others in our industry, they are looking to utilize XACT’s services based on our positive experience.”
The end customer is pleased with the support level XACT provides on behalf of the client. XACT listens to the customer’s needs and offers solutions efficiently. Their team proposes ways to reduce costs while still giving the services the client needs. They also welcome feedback and communicate well.
XACT provides 24/7 order management and website support for a people engagement firm’s client. They monitor and handle emails using FreshDesk and present weekly reports about the reasons for contact.
Call Center Services for an Elevator Manufacturer
“I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers.”
After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals.
XACT helped the client save about 1.8 million in total, which is much more than the 1.3 million they intended to achieve. They quickly completed their calls after changing managers and offered concessions that established a great working relationship.
Call Center Services for Online Education Company
XACT provides call center services to an online learning company. They began with an acquisition program and then shifted to a retention program. They help with scripting and training.
XACT did a great job introducing the company to the telephony industry and helping them achieve double-digit retention rates. Flexible and receptive to feedback, the team managed the project seamlessly by providing daily reporting. Their ability to respond and scale quickly added value.
Call Center Services for Online Delivery Company
XACT offered call center services, handling both inbound and outbound calls from customers and merchants. They provided QA services as well as call recordings.
The vendor’s efforts conserved internal resources, allowing internal stakeholders to prioritize other tasks with confidence in XACT’s abilities. The team quickly addressed requests, working 7 days per week. The representatives were easy to work with; they smoothly addressed any issues that arose.
Call Center Services for Holiday Themed Photography Company
XACT provides flexible call reception services for a holiday event company. Their work includes adjusting staff to respond to dramatic call influxes and establishing a body of knowledge around types of calls.
The new call handling methods and personnel have dramatically improved the client’s ability to troubleshoot and solve problems as they arise throughout the season. The XACT team is organized and creative, developing a database for different issues and staying flexible when workloads changed.
24/7 Call Center Services for Dental Business
XACT provided call center services to a DSO. Approximately 24 agents were assigned to the project. The team offered reporting services and created a dental practice information directory for the agents.
Call Center Support for Publishing Company
XACT provides call center support services for a publishing company. The team answers questions about orders and products. They were provided initial training.
Centralized Answering Services for Medical Equipment Rental Company
XACT provides a centralized 24/7 answering service for each of a company’s branches nationwide. They helped create scripts with customized questions and provide text and email follow-up documentation.
This is just a glimpse of what’s being said, but if you want to read more, help yourself.
XACT Learning Center
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