XACT Customer Service Solutions
Modern Contact Center Services and Solutions to Empower the Customer Experience
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Customer Help Desk
A multi-channel help desk solution for organizations looking to provide top tier service and support. XACT specialists can assist your callers with common and uncommon questions, providing assistance through multiple methods of support.
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Chat and Web Support
When your customers are online and need assistance, its paramount that your customer support solution offer easy, innovative and flexible ways of supporting your product, service or solution.
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Outbound Survey/Response
We can enable your organization to be able to touch your customers in more effective ways than ever. Using our tools and technology, we can engineer campaigns to market, survey, respond and interact.
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Service and Support Dispatch
Our Service and Support Dispatch solutions are designed to get time sensitive, critical information out to your teams quickly, assuring support is only a phone call, email, SMS or chat away.
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Telephone Answering Services
It’s important to provide a friendly, professional answer, even when you’re not available and to get you the message, and we get it to you exactly how you want it by phone, fax, email, SMS or through our customer portal.
Frequently Asked
Questions
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What makes XACT different?
XACT is a company that truly cares about its clients. We try to offer a seamless support solution that makes us an integrated part of your organization. We never want your clients to feel as though your solution is outsourced.We provides you with contact solutions tailored for you and your customers. We provide both traditional and innovative contact solutions to help you achieve success.
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Where are your contact centers located?
Our physical contact centers are located in beautiful Orlando, Florida and breathtaking Bangor, Maine.We also have agents throughout the country in our XACT@Home program which allows team members to work from the comforts of their home office while securely conducting transactions on behalf of our clients.
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Are your contact centers secure?
Absolutely. Our contact centers are both PCI and HIPAA compliant. We use a combination of physical and video security, call recording as well as screen capture recording of our agents desktop environments. -
How do I get started?
We’re happy to help discuss how we can assist. Give us a call at 877.XACT-877.
Ready to learn more about how XACT can help your organization’s needs?