XACT Learning Center
Learn more about XACT processes, procedures and strategies for your contact center solution
Implement
The Onboarding Process
Learn more about how XACT implements their solutions hand-in-hand
Train
Training and Knowledge Development
Learn mroe about how XACT learns your organizational processes and services and imparts them on your team
Observe
Resource Management
Learn more about how XACT keeps a watchful eye on contact traffic, agents and triages issues
Monitor
Quality Assurance and Coaching
Learn mroe about how XACT monitors, coaches and assures quality
Schedule
Workforce Management and Scheduling
Learn more about how XACT optimizes workforce needs and schedules it
Company
XACT
Learn more about us as a company, our history, our mission and our technology
