Outsource Chat Support Services
As an organization designed around people, you know how vital customer service is to your overall success — especially in our fast-paced, productivity-focused business environment. When your customers need assistance, chat support outsourcing can deliver an exceptional experience with superior customer support that’s easy, innovative and flexible.
That’s where XACT enters the scene. Our technology, solutions and expertise can take on part or all of your customer service load, integrating seamlessly into your application, website or communication solution. As your virtual assistant, we get to know your business, acting as an extension of your team. That way, your users get the help they need without missing a beat.
Through frequently asked questions, sophisticated branching and search technologies, XACT becomes an important part of the fact-finding process, assisting in questions that commonly plague your valuable callers. Our interactive, internet-driven chat support service, live chat support and help modules can be integrated into your existing website or application with ease. This allows the flow of communication along different mediums, allowing opportunities for assistance to be a tap away.
Why Outsource Your Chat Support?
At XACT, we take a human-first approach, ensuring each and every customer feels valued and heard. Available 24/7/365, our U.S.-based live chat support services and chat outsourcing are the perfect solution for small businesses and non-profits looking to outsource their service needs without breaking the bank for technology and talent.
Key Benefits of XACT’s Seamless Integration
- Reduce operational costs by eliminating the need to hire, train and manage an in-house chat support agent team.
- Gain access to trained chat support specialists who are skilled in brand alignment, product knowledge and customer service excellence.
- Improve customer experience with 24/7/365 availability, ensuring customers receive help from a live chat agent or an answering service whenever they need it.
- Scale support quickly during seasonal peaks or product launches without sacrificing quality.
- Leverage advanced chat software, technology and analytics to identify trends, improve FAQs, boost technical support and enhance self-service tools.
Our Chat Support Outsourcing Services
Web Chat
Our chat software is seamlessly integrated with our skills-based routing omnichannel environment, ensuring your requests reach the right chat operators quickly and efficiently. We’ll customize the chat interface to align with your site or application’s colors, style and tone so each customer interaction is on brand and feels familiar.
Once the design is complete, simply paste the provided widget code into your site’s codebase to activate it in seconds.
Prefer a custom integration? Our robust API set gives you full control, allowing you to route requests to our platform exactly the way you want.
SMS
Text messaging — better known as SMS — is one of the fastest-growing communication methods today. With our service, you can quickly enable SMS for your business by provisioning a dedicated short code (six digits or fewer) or activating SMS on your existing support number.
This instantly transforms your number into a dual-purpose contact point — capable of both phone calls and text messages — giving your customers the flexibility to choose the communication method they prefer.
The XACT Chat Support Approach
With our smooth onboarding process, you’ll have the chat support you need in no time.
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Plan of Action
A six-step implementation process that focuses on learning about you through learning, development, training and careful roll-out.
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Targeted Training
We will develop content, curriculum and a quality training program on your product, service or brand.
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Quality Assurance
Once on board, we’ll continue to strive for excellence while maintaining program quality and integrity.
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Workforce Scheduling
Our chat support team ensures that agents are scheduled properly and resources are available when you need them most.
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Resource Management
We have a team of phone support specialists constantly watching contacts in our system, making sure that we never miss a thing.
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Account Management
You’ll always have a point of contact to reach out to discuss issues and provide feedback on our customer support services.
But don’t just take our word for it. Hear from our many happy customers.
Get the Support You Deserve
Ready to take your customer service to the next level? XACT’s fully integrated live chat support outsourcing solution will provide instant assistance to your users while simultaneously streamlining your support operations.
Partner with a chat support team that will get to know your brand as if it’s our own and deliver the exceptional customer experiences your users deserve. Get started by speaking with an XACT advisor or requesting a quote today.