Telephone Answering Services
XACT pioneered the development of telephone answering solutions for business. It’s important to provide a friendly, professional answer, even when you’re not available.
It’s our job to get you the message, and we get it to you exactly how you want it. Messages can be delivered to you by phone, fax, email, SMS or through our customer portal. We work with you to help you determine when and how you want your information delivered. Messages can also be delivered different ways based upon subject or type of call.
We’re staffed 24 hours a day, 7 days a week, 365 days a year. Our professionally trained call center agents are always ready to provide your customers, clients or patients with a prompt, professional answer – every time.
Every telephone answering customer receives a personalized, local or nationwide toll-free number to route their calls to when they are not available. When we take your calls, we answer the line in your company name or your own personalized answer phrase.
You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy.
Supporting Your Business
With a cost-effective answering service plan with XACT, you get coverage 24×7. Our network of specifically-trained agents can professionally handle your interactions — and your callers will never get voicemail unless you want them to.
Our answering service solutions can provide a level of coverage and customer support that might ordinarily be out of reach for most small businesses trying to hire full time, in-house employees.
Channels
Workforce Types
Building the Future of Your Support – Together
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24×7
XACT agents answer around the clock in your business name. When your image is on the line, XACT makes it easy for your customers to reach you, and we’ll never miss a call.
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Call Routing and Transferring
Give us your staffing roster and our agents will direct your inbound calls, emails, and chats where they need to go. We’ll get your calls to the exact person at the perfect time.
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Qualification and Triage
We’ll ask the questions you want — and get the information in a meaningful way to avoid dead ends or unnecessary calls. We screen your calls so you can focus on whats really important.
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Scheduling Your Way
Let us fill your schedule and help you customers find an appointment. We’ll handle the bookings so you can focus on whats really important. Choose your app of choice or let us use one of ours.
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Web Help
With our answering service for your business, your customers get the support or order help they need. Never let someone abandon you out of frustration again!
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Access Your Account 24×7
Log into our Client Portal to get your messages, update contacts and adjust your account settings any time. With this online portal, you can connect to your answering service account from anywhere!
We can step right in and take care of your clients and customers the way you would! Our specialized teams focus on finance, property management, healthcare, tourism and industries just like yours.
Let us help you..
Hey, its what we do! Enable the talented team at XACT to help conceptualize, optimize and build your answering service program. Reach out to us today and let us get started.
In the meantime, learn how XACT has helped hundreds of organizations like yours meet the objectives necessary to provide excellent service; or if you’re ready to elevate your call answering to the next level, speak with an XACT advisor who can begin the process with you.
