INBOUND TECHNICAL SERVICE PROFESSIONAL #ICC-0004

Job Description

An Inbound Technical Service Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment based on technical support requests.

Scheduling

This position is full time, up to 40 hours per week to start. Schedules available after 8am EST (to midnight EST), 7 days a week. Flexibility required.

Requirements

- Must speak fluent English and preferrably Spanish.
- Be able to type 35 words per minute or greater;
- Have a high speed DSL or cable connection, rated 2 MB down, 384k up (minimum), 5 MB down and 512k up (preferred)
- A dedicated home office space, which is free from distraction, and with a door that can be closed.
- A personal computer running Windows XP or Windows Vista with 512 MB of RAM and 2.0 GHZ processor (minimum), 1GB of RAM and Dual Core Processor (recommended).
- A 17" CRT monitor (minimum) or 15" flat panel monitor (minimum), 17" or greater flat panel recommended.
- Wired networking connection (wireless is not permitted).
- Laptops may be used but ONLY with an external keyboard, mouse and monitor (if display is less than 17")
- Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40.
- Must be able to sit for extended periods of time in a chair.

Pay Grade

This position starts at $8.00 USD per hour for all new candidates. Maximum pay for this position grade with seniority, tenure and experience is $13.00 USD.

Restrictions

4 positions available for this job code.

- This position is only open to applicants residing in the following states: AR, AZ, FL, IL, NH, MD, ME, NC, NJ, PA, TN, TX, WI, UT. Those not residing in those states may apply but will only be contacted when the position is open to that particular state/province. Employment not available in AL, CA, IN, ND, NY, OH, PR, WA, WV, WY.

You may for this position.

DeptID:Insight Mgr:ABennett