Customer Help Desk

XACT support services are specifically designed to provide assistance when it is needed. With XACT’S highly trained and professional agents, you can be assured answers are only a phone call, email, SMS or chat away.

XACT provides all the information your callers will need, 24 hours a day, 7 days a week. We’re able to do so thanks to a rigorous, unparalleled and comprehensive training program that makes our call center agents just as knowledgeable as any employee of your company.

Using sophisticated knowledge bases designed to tier your information appropriately, XACT specialists can assist your callers with common and uncommon questions. We provide assistance through multiple methods of support.

Through frequently asked questions, sophisticated branching and search technologies, XACT becomes an important part of the fact-finding process, assisting in questions that commonly plague your valuable callers.

XACT can also provide support for commonly used organization applications and/or support for browsers of your Internet web support. We can easily interface with your applications or software to provide support to your callers when the need arises.

Our Services

We’ll help you by understanding the needs of your business and the complexities around your knowledge and call trends — and then make a recommendation based on our experience. Ultimately, the call is yours. XACT can also provide support for your organization applications as an extension of our toolbox. We can easily interface with your applications or software to provide support to your callers when the need arises.

Building the Future of Your Support – Together

A Plan of Action and Change

A six step implementation process that focuses on learning about you through learning, development, training and careful roll out.

Targeted Training

We will develop content, ciriculum and an quality training program on your product, service or brand.

Quality Assurance

Once on board, we’ll continue to strive for excellence while maintaining program quality and integrity.

Workforce Scheduling

Our workforce team ensures that agents are scheduled properly and resource is available when you need it most.

Resource Management

We have a team of specialists constantly watching contacts in our system, making sure that we never miss a thing.

Account Management

You’ll always have a point of contact to reach out to discuss issues and provide feedback.

Let us help you..

Hey, its what we do! Enable the talented team at XACT to help conceptualize, optimize and build your support program. Reach out to us today and let us get started.

In the meantime, learn how XACT has helped hundreds of organizations like yours meet the objectives necessary to provide excellent service; or if you’re ready to elevate your customer support to the next level, speak with an XACT advisor who can begin the process with you.

Ready to learn more about how XACT can help your organization with Chat and Web Support?