When you partner with an outsourcing company, you want to ensure you’re getting quality. You want to know that your customers’ needs are being met. We understand. That’s why at XACT, we make quality assurance a priority.
Quality assurance is the process of observing an agent’s call and analyzing the quality of it with respect to your requirements and expectations. We utilize monitoring tools to ensure we’re providing effective and efficient approaches to improve the services we provide our clients.
This attention to detail allows account managers to easily identify problems with their teams. Quality assurance allows you to maintain quality standards, ensure your adherence to compliance (PCI, HIPAA), and improve the customer experience.
There are several tools we use at XACT to achieve quality.
It’s incredibly important to us that our agents represent your company well. That’s why we take quality assurance so seriously. In the onboarding process, we’ll work to establish a quality management program, ensuring the optimal success of your campaign. We invite you to learn more by connecting with us at XACT. We look forward to hearing from you!