Our clients are our most important voice — listen to what they have to say about us.
XACT provides 24/7 order management and website support for a people engagement firm’s client. They monitor and handle emails using FreshDesk and present weekly reports about the reasons for contact.
XACT helped the client save about 1.8 million in total, which is much more than the 1.3 million they intended to achieve. They quickly completed their calls after changing managers and offered concessions that established a great working relationship.
XACT did a great job introducing the company to the telephony industry and helping them achieve double-digit retention rates. Flexible and receptive to feedback, the team managed the project seamlessly by providing daily reporting. Their ability to respond and scale quickly added value.
The vendor’s efforts conserved internal resources, allowing internal stakeholders to prioritize other tasks with confidence in XACT’s abilities. The team quickly addressed requests, working 7 days per week. The representatives were easy to work with; they smoothly addressed any issues that arose.
The new call handling methods and personnel have dramatically improved the client’s ability to troubleshoot and solve problems as they arise throughout the season. The XACT team is organized and creative, developing a database for different issues and staying flexible when workloads changed.
This is just a glimpse of what’s being said, but if you want to read more, help yourself.