The standard way to route callers to the contact center or workforce is through phone. We offer phone channels in many locations, serving many different types of clients.

PSTN

This allows you to route calls using the public switched telephone number, also known as the PSTN.

United States (US, North America)

• Local DID – You can request a local DID (direct-inward-dial) phone number in just about any market in any city in the US. This offering allows you to either use our number that we assign to you or to forward your calls from your local number to ours.
• Toll Free – Toll free numbers are a great way to advertise for your business needs with no toll associated to the caller. We offer vanity toll free numbers (such as 833-YOUR-COM), popular numbers in the original 800 prefix, or standard release numbers in 877, 888, 866, 855, 844 and 833 prefixes.

Canada (CAN, North America)

• Local DID – You can request a local DID (direct-inward-dial) phone number in just about any market in any city in Canada. This offering allows you to either use our number that we assign to you or to forward your calls from your local number to ours.
• Toll Free – Toll free numbers are a great way to advertise for your business needs with no toll associated to the caller. We offer vanity toll free numbers (such as 833-YOUR-COM), popular numbers in the original 800 prefix, or standard release numbers in 877, 888, 866, 855, 844 and 833 prefixes.

International (INT, Global)

• Local DID – You can request a local DID (direct-inward-dial) phone number in just about any market in any city. This offering allows you to either use our number that we assign to you or to forward your calls from your local number to ours. Due to capacity and limitation restrictions by country, selection may vary.
• Toll Free – Toll free numbers are a great way to advertise for your business needs with no toll associated to the caller.
• Universal International Freephone Number – This number can be dialed from a handful of countries at no toll associated to the caller.A Universal Toll Free Number (UIFN) look like this: 00800 xxxxxxxx. As a single phone number that can be dialed across multiple countries, free of charge for the caller, a UIFN allows your business to build an international presence.A UIFN number enables you to advertise one global number rather than having individual numbers per country. One number is activated to receive calls from the required destination, you can choose out of 40 countries worldwide for where you use your universal phone number.

SIP

You may also route calls to the XACT network using SIP trunking. A special trunk is configured between your SIP-enabled switch and ours to allow you to pass calls seamlessly over the Internet to us. We can also use this trunking method to return calls back to you from our system.