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XACT Learning Center

Learn more about XACT processes, procedures and strategies for your contact center solution

Implement

The Onboarding Process

Learn more about how XACT implements their solutions hand-in-hand
Learn More about Onboarding

Train

Training and Knowledge Development

Learn mroe about how XACT learns your organizational processes and services and imparts them on your team
Learn More about Training

Observe

Resource Management

Learn more about how XACT keeps a watchful eye on contact traffic, agents and triages issues
Learn More about RM

Monitor

Quality Assurance and Coaching

Learn mroe about how XACT monitors, coaches and assures quality
Learn More about Quality Assurance

Schedule

Workforce Management and Scheduling

Learn more about how XACT optimizes workforce needs and schedules it
Learn More about WFM

Company

XACT

Learn more about us as a company, our history, our mission and our technology
Learn More about Us