Modern Cloud
XACT is partnered with NICE CXOne to provide our contact center solutions toolkit in the cloud. As a proud partner since 2005, we’ve enjoyed a successful partnership that allows us to use emerging technologies in a powerful toolbox to enable us to transact business on the behalf of our customers.
XACT, through its technology team, AnswerX, is a NICE CXOne Certified Implementation Partner, proudly implementing NICE products and services for organizations worldwide.
Compliancy
The protection of data is paramount. XACT contact centers are PCI and HIPAA compliant facilities, employing physical access control, video and audio recording, device access protection and intrusion prevention and monitoring.
XACT data center facilities, where our technology and systems are housed are:
- SSAE-18, SOC-2 and SOC-3 audited
- Physical access controls, utilizing prox card, keycode and biometric access
- HIPAA and HITECH audited
- Redundant power and cooling systems
- Generator backup with guaranteed refueling contracts in the event of an outage
- Redundant connectivity to multiple top tier backbone providers
Connectivity
XACT contact center and data center facilities utilize redundant connections from top tiered providers in our geographic areas.
