XACT is partnered with NICE CXOne to provide our contact center solutions toolkit in the cloud. As a proud partner since 2005, we’ve enjoyed a successful partnership that allows us to use emerging technologies in a powerful toolbox to enable us to transact business on the behalf of our customers.
XACT, through its technology team, AnswerX, is a NICE CXOne Certified Implementation Partner, proudly implementing NICE products and services for organizations worldwide.
Using intelligent omnichannel routing, we use digital channels to bring in customer interactions through multiple channel types, such as voice, work item, email, SMS/text, social, chat, AI and automation.
The protection of data is paramount. XACT contact centers are PCI and HIPAA compliant facilities, employing physical access control, video and audio recording, device access protection and intrusion prevention and monitoring.
XACT data center facilities, where our technology and systems are housed are:
XACT contact center and data center facilities utilize redundant connections from top tiered providers in our geographic areas.