Technology & Infrastructure

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Modern Cloud

XACT is partnered with NICE InContact to provide our contact center solutions toolkit in the cloud. As a proud partner since 2005, we’ve enjoyed a successful partnership that allows us to use emerging technologies in a powerful toolbox to enable us to transact business on the behalf of our customers.

Omnichannel Routing

Using intelligent omnichannel routing, we use digital channels to bring in customer interactions through voice, work item, email, SMS/text, social, online chat and IVR.

Our clients can connect to us through DID, toll free numberSIP trunking and international numbers.

Redundancy

We never want anything to get in the way, so we’ve made sure our systems are geographically redundant, with data center sites in Orlando and Boston and voice center sites in Orlando, Dallas and Los Angeles.

When issues happen at a particular site location, automatic processes happen to immediately hot transfer services to failover sites in the blink of an eye, ensuring service continuity.

Ready to learn more about how XACT can help your organization?