XACT + You

A great career begins with a great employer. Welcome to XACT.

Open Jobs

Customer Service Specialist

We are looking for energetic individuals that have an interest in providing our clients customer with excellent customer service from our Orlando, FL call center.

Requirements
  • Must speak fluent English and preferrably Spanish.
  • Be able to type 35 words per minute or greater
  • The ability to travel to our call center located in Orlando, FL (Maitland area).
  • A computer and workstation is provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
Responsibilities

An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.

Customer Service Specialist

We are looking for energetic individuals that have an interest in providing our clients customer with excellent customer service from our Unity, ME call center.

Requirements
  • Must speak fluent English.
  • Be able to type 35 words per minute or greater
  • The ability to travel to our call center located in Unity, ME.
  • A computer and workstation is provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
Responsibilities

An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.

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Our offices

What We Offer

Vacation and Time Off (PTO)

Everyone needs time to relax and enjoy life. At XACT, we’re firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.

Flexible Scheduling

Although we’re open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life. Set schedules, split shifts and on-demand shift availability are some of the many scheduling options.

Medical Insurance

Full time team members have the option of joining a company group plan (once they meet eligibilty requirements) through Anthem, our medical insurer.

Dental Insurance

Smile confidently! Here at XACT, we offer dental insurance through Guardian to eligible team members. With low and high benefit offerings, you’ll be able to find a plan that’ll make you grin.

Vision Insurance

We see you, too! We’re proud to offer VSP vision insurance to eligible team members. With great coverage and savings on glasses and contacts, its plain to see why its a good choice.

Supplemental Products

In addition to standard insurance options, we’re also proud to provide our team members with supplemental products through Allstate, such as accident, disability and other choices.

Relaxed, Comfortable Work Environments

Relax — its expected! We’re happy to provide our team with safe, comfortable working environments with your safety in mind. Our call centers provide employee lounges, quiet spaces and comfortable places to work.

A Member of Our Family

We’re just one big family here, so pull up a seat and join in. You’re an employed team member with us, not an independent contractor. No need to worry.

The Support You Need

Whether you’re sitting in our contact centers or the comfort of your home office, rest assured that we’re here to provide you with the tools, technology and support you need to be productive and confident. Our team member support center is available 24×7 to assist you.

Ready to learn more about how XACT can help your organization?