The XACT implementation and success model for our clients and partners
Once we’re all in accord that its ready to go, we’ll set a date for the launch of your success program and utilize other tools and programs such as:
In our quality assurance programs, we’ll continue to strive for excellence while maintaining program quality and integrity.
Our workforce team will ensure that your agents are scheduled properly and resource is available when you need it most.
We have a team of specialists constantly watching contacts in our system, schedule and task adherence and making sure that we never miss a thing.
You’ll always have a point of contact to reach out to discuss issues and provide feedback.
We’ll also continue to have alignment meetings, meet with you to discuss program success, optimization and goal coordination.
At XACT, your success is our success.