Service and Support Dispatch

XACT’s Service and Support Dispatch solutions are designed to get time sensitive, critical information out to your teams quickly, assuring support is only a phone call, email, SMS or chat away.

When your organization relies on the ability to information to be managed and disseminated in real time, your callers will need 24×7 support from XACT.

Your most important asset is your customers. You provide them with a valuable service, and they trust you when it comes time to fulfill that service. XACT helps you maintain that relationship with valuable services that enhance the way your customers receive assistance.

XACT’s courteous and professional agents provide your customers, both current and potential, the service and support they need. Our agents will take all the information necessary from the caller, assuring them of a response, and dispatching that information to you in a timely fashion.

We extract from the caller the information you need in assisting them. XACT can also interface with service and dispatch software you may already use internally to help provide drivers, technicians and engineers information they need on the fly.

Covering You 24×7

We’re not only reactive to your customers needs, but we are also proactive. We’ll not only take the originating call and dispatch it to your employees, but we will also follow up with the customer to ensure their satisfaction was achieved. This valuable information can help you gauge your customers level of satisfaction and give you feedback that can help improve your business or offer rewarding feedback to your employees.

Managing Personnel

XACT technology allows the easy, flexible management of call-personnel, whether you have 1 or 50,000. Cloud-based technology allows this software to be accessed from any web browser or mobile device anytime. Our software then integrates seamlessly into your call processing application, completing the solution. In addition, you can interactively change and update schedules on the fly, never having to worry that the wrong on-call technician or engineer will be contacted.

Always on the Call

XACT is available 24 hours a day, 7 days a week to serve the needs of your customers. Even when you’re not open, we are, and we’re ready to serve the needs of your customers. We’ll provide the additional security blanket you need and what your customers demand.

You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy. XACT is available when you can’t be!

Building the Future of Your Support – Together

A Plan of Action and Change

A six step implementation process that focuses on learning about you through learning, development, training and careful roll out.

Targeted Training

We will develop content, ciriculum and an quality training program on your product, service or brand.

Quality Assurance

Once on board, we’ll continue to strive for excellence while maintaining program quality and integrity.

Workforce Scheduling

Our workforce team ensures that agents are scheduled properly and resource is available when you need it most.

Resource Management

We have a team of specialists constantly watching contacts in our system, making sure that we never miss a thing.

Account Management

You’ll always have a point of contact to reach out to discuss issues and provide feedback.

Let us help you..

Hey, its what we do! Enable the talented team at XACT to help conceptualize, optimize and build your support program. Reach out to us today and let us get started.

In the meantime, learn how XACT has helped hundreds of organizations like yours meet the objectives necessary to provide excellent service; or if you’re ready to elevate your customer support to the next level, speak with an XACT advisor who can begin the process with you.

Ready to learn more about how XACT can help your organization with Service and Support Dispatch?