Lynn has been with the company since its inception filling a variety of roles within the company including  operations, sales and human resources. 

Currently, her role is that of CFO and President. Her areas of responsibility  include oversight of the core functions of the company. With 30 years experience in the call center industry, Lynn provides a broad depth of knowledge to the company.

Lynn lives in Franklin, TN with her husband, and her dog Winston.

Richard (Rich) manages the Support, Development, Information Technology and Human Resources groups within XACT. Rich, and his team of specialists helps manage and maintain all vital systems and data within XACT. Rich enjoys a constant and consistent challenge, and enjoys creating new technology and service processes to create efficiency and improve productivity.

Rich started in 1995 with SCI in Portland, ME. SCI was acquired by XACT in 1998. Rich also serves on the Board of Directors for a not for profit animal rescue and several local advisory boards.

Rich resides in Orlando, FL with his three Labrador Retrievers, Kaia, Malachi and Machaela.

William (Will) joined the XACT team as an agent in our former Baltimore, MD facility 8 years ago. Since then, Will's determination, spirit and drive to succeed has allowed him to climb the ladder of success at XACT. As a former Operations Manager of Education Services, Will understood that the bond of technology and team work was the ultimate recipe for success.

Will resides in Baltimore, MD.

As Director of New Business Development, Kathy is responsible for establishing new account relationships. A 20 year veteran of the teleservices industry, Kathy is responsible for consulting with each of XACT’s prospective clients and developing customized solutions that enable XACT’s clients to lower their operating costs and improve their business processes.

Kathy resides in New Salem, WI.

Gail has spent her adult professional career in the call center business. She has worked for large and small call centers, as well as successfully consulting to the industry. Joining XACT in 2000, Gail helped in managing telecommunications. Her ability to resolve complex issues coupled with her tenacity makes Gail the ideal candidate for her role at as Director of Resource Management and Quality Assurance at XACT. We operate 24x7x365, and keeping both the customer and XACTs needs meet on an hourly basis, not a daily basis, is our objective said Ms MacQuaide. Beside her duties with XACT, Gail serves on the board of PCO, (Plainfield Community Outreach) a 501c community service organization. She and her family live in Plainfield NJ.

Erin joined the XACT team in 2000. She currently manages the quality assurance, billing and receivables, providing analytical reports and profit analysis to the management team.  Prior to her appointment to Senior Analyst, Erin worked in various capacities in our Unity, ME call center.

Erin holds a bachelors degree from Unity College. She lives in Unity, Maine with her husband, Brian, and their clan of cats. When not working, Erin likes to garden.

Angela (Angie) has had the pleasure to work in the call center environment since 1996. 

She loves interacting with customers to ensure their satisfaction and that all their needs are met.  This position is not only challenging but rewarding and it is great to be a part of such a wonderful team and company.  They truly bring out the best in all of us.

Angie resides in Unity, ME with her husband, two wonderful children and her Labrador Retriever.

Marianne has been with XACT since 2001 where she began as an agent. She has since moved throughout the company in various roles and positions including Supervisor, Trainer, Training Coordinator and currently as an Operations Manager.

In her time with XACT, she has assisted or led teams for all types of projects and accounts including inbound, outbound, webchat and email based. She resides in Baltimore, MD with her family and adorable one-eyed cat, appropriately named One-Eye.