Meet the XACT Management Team

It takes a group of talented individuals working together as a team to provide the quality solutions delivered every day to our customers. We'd like you to get to know our executive officers, directors and management personally. We all work together to offer our customers the absolute best service possible.

Executives and Officers

  Lynn Fick
Nashville, TN
  President  
 

Lynn has been with the company since its inception and has filled a variety of roles within the company, including operations, sales and human resources.  

Currently, her role is that of CFO and President. Her areas of responsibility include oversight of the core functions of the company. With 30 years of experience in the call center services industry, Lynn provides a broad depth of knowledge to the company.

Lynn lives in Nashville, TN with her cat.

  Richard Riga
Orlando, FL
  Executive Vice President  
 


Richard (Rich) manages the Administrative Services (AnswerX) group including Support, HR, Facilities, Recruitment, Systems, Development and Resource Management. Rich and the talented team of managers he oversees helps manage and maintain all vital services supporting the organization. Rich enjoys the constant and consistent challenge, as well as creating new technology and enhancing service processes to improve efficiency and improve productivity.

Rich started in 1995 with SCI in Portland, ME, and joined the company after XACT acquired SCI in 1998. Rich also volunteers for not-for-profit animal rescue groups and sits on several advisory boards.

Rich resides in Lake Mary, FL, a suburb of Orlando.

  William Burkhamer
Baltimore, MD
  Vice President of Operations  
 

William (Will) joined the XACT team as an agent in our former Baltimore, MD, facility 8 years ago. Since then, Will's determination, spirit and drive to succeed have allowed him to climb the ladder of success at XACT. As a former Operations Manager of Education Services, Will understood that the bond of technology and teamwork was the ultimate recipe for success.

Will resides in Baltimore, MD.

 

Directors

  Kathy Gray
Milwaukee, WI
  Director of Sales & Business Development  
 


As Director of New Business Development, Kathy is responsible for establishing new account relationships. A 20 year veteran of the teleservices industry, Kathy is responsible for consulting with each of XACT’s prospective clients and developing customized solutions that enable XACT’s clientele to lower their operating costs and improve their business procedures.

Kathy resides in New Salem, WI.

 

Management

  Angela Bennett
Unity, ME
  Senior Manager, Client Services
Core Operations
 
 

Angela (Angie) has had the pleasure to work in the call center services industry since 1996. 

She loves interacting with customers and ensuring their satisfaction and that all their needs are met. This position is not only challenging but also rewarding, and it is great to be a part of such a wonderful team and company.

Angie resides in Unity, ME, with her husband, two wonderful children and her Labrador Retriever.

  Marianne Kramer
Baltimore, MD
  Senior Manager, Knowledge Management
Core Operations
 
 

Marianne has been with XACT since 2001 where she began as an agent. She has since moved throughout the company in various roles and positions including Supervisor, Trainer, Training Coordinator and Operations Manager.

In her time with XACT, she has assisted and led teams for all types of projects and accounts including inbound call centers, outbound, webchat and email-based. She resides in Baltimore, MD, with her family and adorable one-eyed cat, appropriately named One-Eye.

  Erin McCarten
Unity, ME
  Senior Analyst/Analytics Manager
Corporate Support
 
 

Erin joined the XACT team in 2000. She currently manages the billing and receivables tasks, while also providing analytical reports, comprehensive studies and profit analysis to the management team. Prior to her appointment to Senior Analyst, Erin worked in various capacities in our Unity, ME, call center.

Erin holds a bachelor's degree from Unity College. She lives in Unity, Maine, with her family and their clan of cats. When not working, Erin likes to garden.

  Catherine Bagley
Unity, ME
  Administrative Services Manager
Administrative Services
 
 

Cat joined the team as an agent, a supervisor, a team leader and eventually moving into management. She currently manages the Support Services and Coordinated Services teams. Her areas of responsibility include Technical Services, Resource Management and Implementation Support. She lives in Maine with her husband and her cats. When not working, Catherine likes to spend time in the great outdoors.

 

 

Feel free to contact any of us to discuss your prospective or current customer relationship with us.

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