The technology behind XACT is our key to success in serving our dynamic customer needs.

XACT engineers designed our Virtual Service Model (VSM) with scalability and reliability in mind to provide the quality our customers have come to expect.

What makes XACT so different from the other guys?

  • A dedicated Customer Account Manager
  • Customized, state of the art tools to service you and your customers
  • 24x7 Technical Assistance
  • Professional, focused team oriented to service

Knowing a team of professionals is standing by your side helps your business operate more efficiently. We're here to show you that the difference is in the people and in the culture.

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Our team members and customers can contact XACT Support and Development 24x7x365!

This allows for our team to constantly be available 7 days a week to assist with issues, resolve problems and proactively monitor the core system to ensure reliability.

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The virtual service model

is the model XACT pioneered for delivery of calls and content to its network of agents and call centers across the globe. Our technology is accessible from any Internet connection around the world..


We pride ourselves in our uptime and reliability!

Year after year, XACT maintains a 99.999% network and call processing uptime. That's better than the national standard!


  • Core Infrastructure. Learn about the core of our engineering infrastructure which provides the platform for our technologies. more

  • ACD and Call Routing. A switched network that intelligently routes calls from over the world. more

  • The Network. Our network design enables reliable call delivery with outstanding uptime. more

  • Service Software. Let us show you the custom designed software which allows our service agents to handle your calls.

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