The technology behind XACT is our key to success in serving our dynamic customer needs.
XACT engineers designed our Virtual Service Model (VSM) with scalability and reliability in mind to provide the quality our customers have come to expect.
What makes XACT so different from the other guys?
- A dedicated Customer Account Manager
- Customized, state of the art tools to service you and your customers
- 24x7 Technical Assistance
- Professional, focused team oriented to service
Knowing a team of professionals is standing by your side helps your business operate more efficiently. We're here to show you that the difference is in the people and in the culture.read more
DID YOU KNOW?
Our team members and customers can contact XACT Support and Development 24x7x365!
This allows for our team to constantly be available 7 days a week to assist with issues, resolve problems and proactively monitor the core system to ensure reliability.
We pride ourselves in our uptime and reliability!
Year after year, XACT maintains a 99.999% network and call processing uptime. That's better than the national standard!
Core Infrastructure. Learn about the core of our engineering infrastructure which provides the platform for our technologies. more
ACD and Call Routing. A switched network that intelligently routes calls from over the world. more
The Network. Our network design enables reliable call delivery with outstanding uptime. more
Service Software. Let us show you the custom designed software which allows our service agents to handle your calls.