SERVICE & SUPPORT DISPATCH
When your most important asset, your customers, depend on you; its important that you depend on us.
Your most important asset is your customers. You provide them with a valuable service, and they trust you when it comes time to fulfill that service. XACT helps you maintain that relationship with valuable services that enhance the way your customers receive assistance.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.
read morePROVEN RESULTS
"XACT continues to exceed our customer service needs on an ongoing basis."
Luis Pedraza, HighBeam Research
Testimonials
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TARGETED INDUSTRIES
We've worked within specific industries providing Service and Support Dispatch services, such as:
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FRONTLINE OF SUPPORT
XACT's courteous and professional agents provide your customers, both current and potential, the service and support they need. Our agents will take all the information necessary from the caller, assuring them of a response, and dispatching that information to you in a timely fashion.
We extract from the caller the information you need in assisting them. XACT can also interface with service and dispatch software you may already use internally to help provide drivers, technicians and engineers information they need on the fly. -
WE'VE GOT YOU COVERED
We're not only reactive to your customers needs, but we are also proactive. We'll not only take the originating call and dispatch it to your employees, but we will also follow up with the customer to ensure their satisfaction was achieved. This valuable information can help you gauge your customers level of satisfaction and give you feedback that can help improve your business or offer rewarding feedback to your employees.
- MANAGING PERSONNEL & SCHEDULES
Sophisticated XACT technology allows the easy, flexible management of call-personnel, whether you have 1 or 50,000. Internet driven technology allows this software to be accessed from any web browser at any place in the world, 24 hours a day. Our software then integrates seamlessly into your call processing application, completing the solution. In addition, you can interactively change and update schedules on the fly, never having to worry that the wrong on-call technician or engineer will be contacted.
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AVAILABLE ALWAYS
XACT is available 24 hours a day, 7 days a week to serve the needs of your customers. Even when you're not open, we are, and we're ready to serve the needs of your customers. We'll provide the additional security blanket you need and what your customers demand.
You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy. XACT is available when you aren't, and there's never an extra cost associated with being there for you 24 hours a day.
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