CALL CENTER SOLUTIONS
XACT integrates your solution into our specially designed network of tools and resources.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.More About Us
THE Ideal solution
What can we do to make us a seamless, integrated part of your business?
We do whatever is necessary to ensure we're a transparent part of your business or organization -- through customized integration, specialized call handling and a powerful voice processing platform -- we have what it takes to make it happen!All Services
Each customer is unique
and we get to know you and your business to create a solution that works for you.
We're not going to make you conform to us, we'll adapt to you.View Services
FOCUSED CUSTOMER SOLUTIONS
We've worked within specific industries custom tailoring solutions for their individual business models, such as..
In order to stand apart from the competition and better meet the needs of our clients, XACT Telesolutions has developed a number of unique services and business practices that everyone can benefit from. Beyond our incredibly capable and dedicated inbound call center, we also provide our clients with a wide assortment of call center solutions that streamline calls while simultaneously improving the quality of interactions between businesses and their own clientele. For the past thirty-five years, we've worked to strengthen these efforts and are now regarded as a leader in call center services as a result.
While other call center companies may be content to simply sit back and perform traditional tasks, at XACT we offer more – everything from call answering services provided by a friendly, informed staff to modern contact solutions like web chat, email management and more. This is how we've formed one of the strongest management teams in the industry to run your virtual call center services. With over 125 years of combined experience, our hardworking staff allows us to manage our client's important call-based operations with a dedication that's unrivaled by competitors. They also enable us to offer a wealth of features to our customers:
- State-of-the-art technology
- Advanced call routing
- Unsurpassed quality assurance
- 24x7 call traffic and agent monitoring
- Cost-effective service that holds to a budget
- Inbound call center that manages help desk tasks efficiently
- Streamlined training for day-to-day information exchange
When you're as committed as we are to earning the regular business and brand recognition of some of the biggest companies out there today, you too would understand why XACT Telesolutions offers as much as it does to its clients. For additional information on what else we offer our clients, please take a look at our call answer services page.