FOR INTERNET SOLUTION PROVIDERS
Internet Service Providers, Hosting Companies, Web Driven Companies
XACT applications for Internet and Web industries helps provide outstanding service and support to your customer base, helping you focus more on development.
To maintain a quality experience for you and your customers, we employ specifically designed teams and skillsets to help manage call flow.
These resources ensure every call and every customer receives the experience they deserve.read more
SERVICE IN ACTION
We've provided solution provider support to clients, such as:
RESEARCH & STUDIES
We work with you to provide a unique solution.
We firmly believe that best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually. Understanding your business allows us to custom tailor a solution that compliments your company, and makes it seamless.
Internet and Web Enabled
XACT pioneered the virtual, internet connected call center. All of our technology is web based, making interface quick and painless.
- DEVELOPING A SOLUTION FOR YOU
By working with you and by understanding your needs and goals, it helps us get a better understanding in designing your application. Applications are designed with your customers needs in mind.
XACT solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.
Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.
- APPLICATIONS FOR SOLUTION PROVIDERS
XACT has created a suggested list of standard applications we use to provide assistance to commercial service establishments:
Advanced Internet Services; offer your customers the ability to touch base with our advanced Internet services, such as webchat, email response and marketing and internet solutions.
Service and Support Triage; identification and triage of calls, so only urgent calls that require the expertise of a staff member are relayed. Other callers are assisted by XACT agents.
HelpDesk; providing technical or engineering assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.
In Action: Samar Kawar, GoldMail (VP, Operations)
"Outsourcing GoldMail support services to XACT has been a great experience. Our account supervisors at XACT have been extremely responsive to our requests and flexible when needed. They have amazing training programs for their support agents which made it easy for us to hand over our customers to them. They have provided us with a high level of support which we pride ourselves on having at GoldMail."