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XACT is celebrating 30 years of contact center excellence

XACT is an organic extension of your customer support solution.

Customer Contact Solutions for Phone, Chat, Email and Internet Support

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About XACT

Customer Support Services

Do you need a contact center? XACT provides customer support services to enhance the communications profile of organizations worldwide through phone, SMS, email and chat.

Chat and Web Support

Do you need support for your site or brand? Let us help make sure that your visitors and customers receive timely and professional service to ensure you never miss an opportunity!

Service and Support Dispatch

Is time of the essence? When your organization relies on the ability to information to be managed and disseminated in real time, your callers will need 24×7 support from XACT.

Telephone Answering Services

Need a fast, timely and professional answer? It’s our job to get you the message, and we get it to you exactly how you want it through phone, SMS, email or portal 24×7!

Business process outsourcing improvement

XACT strives to deliver a seamless customer support and engagement experience for your customers through extensive training, branded implementation and ongoing support tools.

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Let’s discuss how to improve your customer support outlook together

Let us help you leverage our skill, experience and technology into something amazing — tailored just for you.

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XACT at a Glance

We love doing what we do, and our stats speak for themselves.

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6.1m

Minutes Transacted Annually

in 2023 with

120+

Years of Contact Center Management Experience

3.7m

Contacts Processed Annually

0%

Downtime

but don’t just take our word for it..

“Speaking with others in our industry, they are looking to utilize XACT’s services based on our positive experience.”

Client Experience Manager, People Engagement Company

Customer Help Desk
Chat and Web Support

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“I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers.”

Sr. Director Business Process Operations, TK Elevator

Customer Help Desk
Outbound Survey/Response

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“The management team was attentive and great to work with.”

Director Customer Success, Delivery Company

Customer Help Desk
Outbound Survey/Response

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“They are incredibly fluid and able to act on the fly.”

Customer Service Manager, Cherry Hill Programs

Customer Help Desk
Chat and Web Support

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“They were really good thought partners who brought new ideas to the table.”

Former Head of Growth Marketing, Udacity

Customer Help Desk
Outbound Survey/Response

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“We’re very happy with the service we’re getting from XACT.”

Partner, MediaWorks 360

Chat and Web Support

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“XACT makes their customers feel supported.”

Customer Experience Manager, Teachers’ Curriculum Institute (TCI)

Customer Help Desk

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“The level of service they provide per call is excellent.”

Operations Manager, Medical Equipment Rental Company

Telephone Answering Services
Service and Support Dispatch

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Modern Contact Center Services and Solutions to Empower the Customer Experience

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