Modern Contact Center Services and Solutions to Empower the Customer Experience
A multi-channel help desk solution for organizations looking to provide top tier service and support. XACT specialists can assist your callers with common and uncommon questions, providing assistance through multiple methods of support.
When your customers are online and need assistance, its paramount that your customer support solution offer easy, innovative and flexible ways of supporting your product, service or solution.
We can enable your organization to be able to touch your customers in more effective ways than ever. Using our tools and technology, we can engineer campaigns to market, survey, respond and interact.
Our Service and Support Dispatch solutions are designed to get time sensitive, critical information out to your teams quickly, assuring support is only a phone call, email, SMS or chat away.
It’s important to provide a friendly, professional answer, even when you’re not available and to get you the message, and we get it to you exactly how you want it by phone, fax, email, SMS or through our customer portal.