Live chat is good for business

Written by XACT on . Posted in Insights.

Offering live chat support can help onboard more customers and retain your current ones. Customers love convenience and want to be able to get problems solved and questions answered ASAP. Live chat allows quick response times. It can also help reduce abandoned shopping carts, as customers can get answers to questions about products right away and make a decision if they want to check out immediately.

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