3 Tips for Choosing Telephone Answering Services for Your Business
Guess how many Americans surveyed said a single bad customer service experience would send them running to a competitor. Ninety-one percent of them said they’d leave. Good customer service is important.
Unfortunately, many companies cannot handle all of their calls themselves. In these situations, many companies hire telephone answering services. If the services are good, there are no problems.
Not all of these services are good. The resulting poor customer service can ruin the company.
But some telephone answering options are good. Read on to learn three tips for finding good telephone service.
1. Services Offered
Think about the exact kind of business services your company needs. For example, your business may need 24-hour coverage or holiday and seasonal answering assistance. Try researching some possible services that telephone answering services may offer.
Once you’ve figured out what services you need, write them down. After you find different business telephone answering services, look at what they offer. Make sure they offer as many items on your list as possible.
You shouldn’t want to hire a company and then find that they can’t give you what you need. This can be a huge waste of time and business technology.
2. Transparent Pricing
You don’t want to get any surprises when the bill comes along. To prevent that from happening, you need to make sure that you understand the telephone service’s pricing structure. An honest company should make its pricing structure easy to understand.
You should easily find out about any set-up, hidden, extra, or cancelation fees. You should also be able to easily learn how you will be billed. For example, some companies charge per minute and others charge per call.
If it’s impossible to know the pricing structure forward and backward, you probably don’t want to work with this company. They may be hiding certain payment details in their contract. It will also be more difficult for you to put the service costs in your budget.
3. Security
The operators at your chosen service should know your business. This will help them get your customers all of the answers that they need. But they should never let company secrets go beyond the building.
Operators may also need to keep their interactions with customers confidential. This is especially the case if you run a medical business. Make sure that the operators you hire are trained in the nondisclosure of confidential information.
Your customers will trust you with their secrets. Make your business worthy of that trust. This should help you retain their business.
Try Our Telephone Answering Services
Once you’ve got a great telephone answering service, customers should come flying through your door. It may take some time for you to find the right service. But with all that you’ll get, the search will be well worth it.
Of course, your may already be over. Consider hiring our telephone answering services. We’ll give your customers the fast and professional answers they deserve.
Learn more about our services on this page.