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Never Miss a Call: 24/7 Live Telephone Answering Service That Elevates Your Brand

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While technology changes and customer needs shift, one thing remains constant: Telephone answering services will always be relevant for your business. XACT pioneered the development of telephone answering solutions for businesses, providing a friendly, professional answer, even when your team isn’t available.

At our core, our job is simple: to get your messages to you — exactly how and when you want them. Whether by phone, fax, email, SMS or through our secure customer portal, we’ll work with you to determine the best delivery method for your needs. You can even choose different delivery options based on the subject or type of call, ensuring every message reaches you in the way that works best.

We’re here for you around the clock — 24 hours a day, 7 days a week, 365 days a year. Our professionally trained call center agents are always ready to greet your customers, clients or patients with a prompt, professional response, every time.

What Is a Telephone Answering Service?

A telephone answering service is a specialized business solution that takes care of your inbound phone calls, acting as your virtual receptionist. At XACT, we screen every incoming call, take messages and provide customer support when and how needed.

Each of our telephone answering clients receives a personalized local or nationwide toll-free number to route calls whenever they’re unavailable. When we answer, we do so with a customized greeting that reflects your brand, ensuring a consistent brand experience, no matter who’s picking up the phone call.

You also have the flexibility to use our service however it fits your workflow. Forward calls to us around the clock: on-demand when you need extra support, after hours, or during peak times when your staff is busy. We’re here whenever you need us, promising excellent customer service and seamless communication.

Our Core Features and Capabilities

  • 24/7 Availability XACT agents answer around the clock in your business’s name. When your image is on the line, XACT makes it easy for your customers to reach you, and we’ll never miss a call.
  • Call Routing and Transferring Give us your staffing roster and our agents will direct your inbound calls, emails, and chats where they need to go. We’ll get your calls to the exact person at the perfect time.
  • Qualification and Triage We’ll ask the questions you want and get the information in a meaningful way to avoid dead ends or unnecessary calls. We screen your calls so you can focus on what’s really important.
  • Scheduling, Your Way Let us fill your schedule and help your customers find an appointment or receive helpful answers. We’ll handle the booking — just choose your app of choice, or we’ll select one of ours.
  • Web Help With our live answering service for your business, your customers get the support or order help they need. Never let someone abandon you out of frustration again.
  • Easy Account Accessibility Log in to our Client Portal to get your messages, update contacts and adjust your account settings any time. With this online portal, you can connect to your answering service account from anywhere.

Why Work With a Telephone Answering Service?

At XACT, we step in and take care of your customers exactly as you would. Our specialized team of telephone answering agents takes the time to get to know your brand, target audience and communication style, so you never have to worry about inauthentic interactions.

Here’s how we serve you and your customers:

Increased efficiency

Our telephone answering service or virtual receptionist service handles answering for every incoming call, message taking and appointment scheduling, so your internal team can stay focused on revenue-driving work.

Elevated professionalism

We ensure every phone call is answered promptly and in a polished, brand-aligned manner. Our trained receptionists or bilingual agents greet your callers using your company name, creating a consistent, credible first impression.

24/7 coverage

With true around-the-clock availability, including after-hours and weekend support, our specialty answering service ensures you never lose a potential customer, lead or urgent request. Whether it’s routine inquiries or emergency calls, your callers always reach a real person.

Cost savings

Our solution costs significantly less than hiring full-time, in-house staff. You gain access to expert specialists and comprehensive center services and technology without paying salaries, benefits or overhead. It’s an affordable way to elevate your customer satisfaction while maintaining a professional front line.

Consistent customer experience

Every answering interaction matters. With a dedicated telephone answering service that integrates with your existing platforms, your callers receive consistent, polished and friendly customer support across every channel.

We Meet Your Needs, Not the Other Way Around

Our customized call solution is designed around your unique requirements, rather than making you settle for a one-size-fits-all system that doesn’t deliver exactly what you need. What it does deliver is:

  • Personalized greetings and scripts.
  • Tailored workflows by call type, department or business hours.
  • Flexible scheduling, offering after-hours, overflow, on-demand or 24/7.
  • Ability to scale up or down based on call volume.

Channels We Offer

For each of our channels, we offer three workforce types: shared agents, hybrid agents and dedicated agents, delivering the level of service you need:

Email

(Inbound, Outbound)

Phone
(DID, Local, 
Toll Free, International DID)

Web Chat
(Integrated 
or Popup)

Work Item 

(Non-Live, CRM or Other Action)

Fax

(Inbound and Outbound)

SMS

(10 Digit or 
Short Code)