Solutions with your needs in mind
We custom tailor our contact center solutions to fit what you need. Let us show you the XACT difference today.
Author: XACT
How long will customers stay on hold?
Americans absolutely HATE being put on hold when trying to contact a business. In study after study, 60% or more of customers said they will hang up after being put on hold for as little as one minute. Surprised? Using a call center can help your business avoid losing potential customers. It can also ensure that existing customers don’t walk away or vent their frustrations on social media or with a poor online review.
The greatest limitations you will ever face
What are you silently telling yourself you cannot do?
We’re here for you every day of the week
We’re staffed 24 hours a day, 7 days a week, 365 days a year. Our professionally trained call center agents are always ready to provide your customers, clients or patients with a prompt, professional answer – every time.
A polite customer service representative
Nearly three-quarters of consumers in a recent study said they believe the key to great customer service is a polite, professional and knowledgeable customer service representative on the other end of the line or in a chat.