Customers want convenience. They’re used to being able to get information when they want it. It’s as easy as asking Google nowadays. So, when customers can’t get answers in a timely fashion from companies, their frustration can build up quickly Make customer service is convenient for them by connecting with a trusted and experienced contact center.
If you want to keep customers happy, consider sending out vouchers or coupons following complaints.
Are you seeking out that little extra in your work and life?
One great way to improve customer satisfaction is to surprise them in a good way. Find ways to exceed their expectations. This can help foster more customer loyalty.
If you need to put a customer on hold, give them an idea of how long they may have to wait and apologize in advance. If it’s going to be a really long time, ask if you can call them back.