Author: XACT

Want to know more about your customers and what they want? Use outbound surveys to find out.

Being an excellent customer service representative requires patience and emotional intelligence. You need to be able to stay professional and in control of your emotions regardless of the situation.

This doesn’t just apply to athletes; we all need to be prepared to lead the life we were meant to have.

Unsure how to end a customer conversation? First, make sure they’re satisfied. Then, if you have the option, ask them to please fill out a survey afterward. Don’t forget to thank them for their time before saying goodbye.

Avoid interrupting customers. Let them finish saying their piece before jumping in. Be a good listener. This shows you genuinely care.