Outbound survey/response
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Author: XACT
Customer care solutions
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May your choices reflect your hopes
Important words to remember in both your personal and professional life.
Customer service quick tip: What not to say
When speaking with customers, make sure not to dismiss their feelings by saying something like “that’s all?” or “oh, that’s really not that bad.” Instead, listen carefully. You want customers to know you genuinely care, even if their complaint doesn’t seem big to you as the agent. Every customer’s voice matters and should be treated with concern.
Communicate effectively with customers
When communication isn’t clear, it’s easy to confuse customers. During conversations, use common verbiage and explain everything in easy-to-understand terms.