Author: XACT

Want to keep customers satisfied? Have service agents available 24 hours a day, 7 days a week!

When closing a conversation with your customer, make sure to address all of their questions and concerns. Before hanging up, ask if there is anything else they need assistance with.

Don’t let life’s little wins pass you by.

When customers visit your website, where do they go if they have questions? Make sure you have an answering service available, so customers can get support when they need it.

Nowadays, customers have grown to expect great service. They want to be able to get a hold of brands with ease, not just by phone, but through chat and email. To stay competitive, offer your customers more than one way to reach out if they have questions or concerns.