Author: XACT

Afraid your customer’s message will go to an answering machine if you’re not available? Don’t be. We can handle your calls when you’re unreachable. Route calls to us and we’ll represent your brand.

Call transfers can leave customers frustrated. While you may not be able to avoid them altogether, it’s important to handle transfers with care. Only transfer customers when absolutely necessary and when you do transfer them let them know.

Easier said than done, but it can be done!

Are you trying to determine what customer service solutions to offer? After a thorough assessment of your businesses’ needs and call trends, we can make a recommendation. Visit our website to learn more.

When it comes to customer service, take an omnichannel approach. Give your clients plenty of ways to contact you with questions or concerns.