XACT strives to deliver a seamless customer support and engagement experience for your customers through extensive training, branded implementation and ongoing support tools. Learn more by visiting our website.

Most businesses have a social media presence these days, but it’s also important to be active on these platforms. It’s one more way to serve customers. Make sure to respond to customers on social media when they ask you questions. This can be a great way to acquire new customers as well as retain your current ones.

Let good work become your habit.

Want a fun way to engage with remote workers? Have you tried having an office snack break together virtually? You could invite people to join in once a day or once a week and enjoy a drink or a bite together. It’s a nice way for work-from-home employees to get to know one another. It also helps these employees feel more involved in the company.

Remember this next time you’re responding to a customer email. There’s a fine line between enough information and too much. Make sure that you’re answering all of your customers’ questions and addressing any concerns. Be detailed enough that you provide any pertinent information so that the customer has a thorough understanding. However, be careful not to make the email too lengthy or it may get ignored. Use bullet points if you have several things to address to break up the text and make it more readable.