Your callers have questions. We can help. When you partner with us, we become an important part of the fact-finding process, keeping your customers satisfied.

In a recent survey, 9 in 10 U.S. consumers say they would pay more for a great customer experience. Surprised?

Do you agree?

Don’t think of it as outsourcing. Think of it as business process improvement. XACT strives to deliver a seamless customer support and engagement experience. We’re an organic extension of your support team!

To really improve customer relations and keep customers coming back, you need excellent service. That means offering multiple ways for your customer to reach out to you. Consider what your current offerings are and what additional elements you could add on. For example, do you only have phone services and email for customer support? Consider adding another option like web chat or SMS.