XACT Customer Service Solutions
Modern Contact Center Services and Solutions to Empower the Customer Experience
A special welcome to our visitors from Clutch. Thanks for checking out our reviews, here is how XACT can help your organization deliver exceptional customer experiences.
XACT has helped businesses and organizations just like yours achieve their customer success goals. How may we help you?
Customer Help Desk
A multi-channel help desk solution for organizations looking to provide top tier service and support. XACT specialists can assist your callers with common and uncommon questions, providing assistance through multiple methods of support.
Chat and Web Support
When your customers are online and need assistance, its paramount that your customer support solution offer easy, innovative and flexible ways of supporting your product, service or solution.
Outbound Survey/Response
We can enable your organization to be able to touch your customers in more effective ways than ever. Using our tools and technology, we can engineer campaigns to market, survey, respond and interact.
Service and Support Dispatch
Our Service and Support Dispatch solutions are designed to get time sensitive, critical information out to your teams quickly, assuring support is only a phone call, email, SMS or chat away.
Telephone Answering Services
It’s important to provide a friendly, professional answer, even when you’re not available and to get you the message, and we get it to you exactly how you want it by phone, fax, email, SMS or through our customer portal.
What Our Clients Say
- “★★★★★
“They understand how critical consultative customer service is to us.”
4AJenn Troutman, VP Customer Service & Sales, 4AllPromos - “★★★★★
“XACT was committed to ensuring that our campaign ran smoothly.”
ESVP Sales, Environmental Systems Company - “★★★★★
“For the past 1-2 years, they have really embraced partnering with us to improve our working relationships.”
21Senior Manager, Service, 2-10 Home Buyers Warranty - “★★★★★
“I’m impressed most by the structure and adaptability of the company.”
WEDirector of Sales & Customer Success, Wheels E-Commerce Co - “★★★★★
“They’re very interactive and act like a partner for us.”
DSDirector of Operations, Donna Salyers Fabulous-Furs - “★★★★★
“Speaking with others in our industry, they are looking to utilize XACT’s services based on our positive experience.”
PEClient Experience Manager, People Engagement Company - “★★★★★
“I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers.”
TESr. Director Business Process Operations, TK Elevator - “★★★★★
“The management team was attentive and great to work with.”
DCDirector Customer Success, Delivery Company - “★★★★★
“They are incredibly fluid and able to act on the fly.”
CHCustomer Service Manager, Cherry Hill Programs - “★★★★★
“They were really good thought partners who brought new ideas to the table.”
UDFormer Head of Growth Marketing, Udacity - “★★★★★
“We’re very happy with the service we’re getting from XACT.”
M3Partner, MediaWorks 360 - “★★★★★
“XACT makes their customers feel supported.”
TCCustomer Experience Manager, Teachers’ Curriculum Institute (TCI) - “★★★★★
“The level of service they provide per call is excellent.”
MEOperations Manager, Medical Equipment Rental Company
Frequently Asked Questions
XACT truly cares about its clients. We integrate with your organization so your customers never feel outsourced, delivering tailored contact solutions, both traditional and innovative, that help you succeed. Our mission and values.
A full range of contact center and BPO services: 24/7 telephone answering, customer help desk, live chat and web support, outbound programs, and service and support dispatch, across voice, email, SMS, chat, and social. Explore our services.
We support clients across many verticals, with particular depth in education, healthcare, and product support and service models. See our solutions.
Yes. We offer U.S.-based agents, plus near-shore and offshore options for added geographic reach, language coverage, or cost efficiency. About XACT.
Our physical contact centers are in Orlando, Florida, and our XACT@Home program places vetted agents across the country, working securely from home on behalf of our clients. About XACT.
Yes, 24/7/365, so your customers are always covered. 24/7 answering services.
We are truly omnichannel: phone and IVR, email, live chat, SMS/MMS, social media, and messaging apps. Our services.
Yes. We natively support English, Spanish, and French, with extended coverage in over 130 additional languages and dialects.
Yes. Agents are trained on your business, scripts, and tone, acting as a seamless extension of your team. How we train.
Yes. We integrate with your CRM, ticketing, and communication tools, including BYOC and API options. Systems and integrations.
Yes. Our staffing flexes on demand to cover overflow, after-hours, and seasonal peaks. Dispatch and answering.
Yes. We maintain PCI and HIPAA compliance, plus other industry-specific standards our clients require. Our technology and security.
Accessible reporting that is transparent and genuinely meaningful to your business. Technology and infrastructure.
Dedicated quality assurance, ongoing agent training, and continuous performance monitoring, with clear reporting to you. Quality assurance.
Flexibly, by the minute, by the hour, or by the project, depending on your needs. Request a quote.
No. XACT never locks clients into long-term contracts; we use agreements to share responsibility and accountability together.
Depending on complexity, in as little as a few weeks. Implementation and onboarding.
Simple, request a quote below or reach out and a specialist will guide you through the next steps. Contact us.
Ready to Get Started?
Tell us about your needs and a XACT specialist will follow up with a tailored quote, no obligation.